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Due to our pre-order system, we are not able to provide any exchanges. Since we have very limited stock, and we want to be as eco-friendly as possible, we only produce what our customers order. However, if you are not happy with your purchase, you can request a refund. Please see the instructions below for more information.

You can return the items to the address stated on the return form. (Download here) Please fill in the form and include this in your package. We are not able to process returns without the proper information.

An example of a filled out return form can be found here.

All returned items should be sent in their original condition and packaging for them to be accepted.

To ship your return parcel to us, use the following address: Ten Houte 1, 8500 Kortrijk. Returned items are the responsibility of the customer until they reach our warehouse, so make sure they're packaged properly and can't get damaged on the way.

As the parcel remains your responsibility until it arrives back with us, make sure that you get proof of postage in case you need to contact us about your return. You can ship back multiple returns in one box, as long as you include the correct return forms for each order.

Think about the environment :).

Return form

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